Northern Ireland electricity guide
Customer Care Registers in NI: Extra Help Worth Asking For
Published on 13 June 2026 by Wee Switch NI Team. Last reviewed 13 June 2026.
How Customer Care Registers can help older, disabled, chronically ill or medically dependent electricity customers get extra support.
Some households need more than a cheaper tariff. If electricity is harder to manage because of age, disability, illness, communication needs or medical equipment, Northern Ireland has Customer Care Registers that can help suppliers and NIE Networks provide extra support.
Your electricity supplier deals with account support, billing, tariff communication and payment help. NIE Networks deals with the electricity network, power cuts and supply interruptions.
If you switch supplier, do not assume every support note will automatically carry over in the way you expect. When applying, tell the new supplier about your support needs and ask how to join its Customer Care Register.
What a Customer Care Register is
Why it matters
Supplier register vs NIE Networks register
What to tell your supplier
Check it before switching
The useful rule of thumb
Your supplier can record that you need bills, contact or account help in a format that works for you.
How this guide is reviewed
This guide is reviewed for Northern Ireland relevance, current supplier status, and tariff-sensitive claims. Tariff figures should be checked against the latest Consumer Council NI source before publication.